All your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database. If you have any concern regarding our protection system, please visit our Privacy Policy to learn more about information security.
Log in to your account, Click ‘My Account’, Go to ‘Contact Information’, Select ‘Change Password’, Enter your Current Password then enter your New Password and re-enter the New Password again to confirm.
You will not be able to cancel the order from your end. You have to share the order number and cancellation reason through our Call Center, Facebook Message, Live Chat, or Support Ticket and we will cancel the order.
No. You only pay what you see. However, if you choose home delivery then you shall have to pay an additional charge for the delivery. And if you also request Installation or fitting of the ordered product, then such shall carry a small installation or fitting charge.
If you want to change your address after the order placement, you have to share the order number and updated address information through our Call Center, Facebook Message, Live Chat, or Support Ticket.
You can add or remove any item from your cart before placing the order. If the order is placed then you have to communicate with us Call Center, Facebook Message, Live Chat, or Support Ticket.
We are providing delivery outside Dhaka through courier service. Currently, we are using Sundarban courier. They are providing home delivery within their coverage area. They provide pickup point delivery where their coverage is not available.
If you cannot receive the delivery on time then the product will be returned back to us. Then we will again send the product if you want to take it.
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BASTOB – Initiative for People’s Self-Development
